FAQ's
Frequently Asked Questions
1. What is Chelure?
Chelure is a premium skincare brand offering certified and dermatologist-tested products made with natural and safe ingredients.
2. Are Chelure products suitable for all skin types?
Yes, our products are formulated to be safe and effective for all skin types, including sensitive skin.
3. Are Chelure products certified?
Yes, our products are certified by multiple global and national authorities including SGS, ISO, FDA, Halal, and PCSIR.
4. Do Chelure products contain harmful chemicals?
No. All Chelure products are free from parabens, sulfates, and harmful chemicals. We focus on clean beauty.
5. Where are your products made?
Our products are proudly formulated and manufactured in certified labs within Pakistan, under international standards.
6. How long will it take to receive my order?
Orders typically take 3–5 business days to arrive depending on your location.
7. What is your return policy?
We offer a 7-day return or exchange policy on unused and sealed products. Please contact our support for help.
8. How can I contact Chelure support?
You can reach us via WhatsApp or Instagram DMs, or email us at info@chelure.com.
ABOUT US
At Chelure, we believe that skincare is more than a routine—it’s essential for self-care, confidence, and wellbeing. Founded with a vision to elevate everyday skincare into a luxurious, transformative experience, we are proud to offer a line of premium products made with the finest ingredients, backed by science, and inspired by nature.
Our Philosophy
Your skin deserves the best. That’s why we craft every formula with integrity, purpose, and a commitment to quality. We focus on clean, effective ingredients—free from harsh chemicals and unnecessary additives. We are ISO 9001-2015 certified, and our products are Halal tested by SGS and PCSIR.
Our Mission
We deliver high-performance skincare solutions that prioritize your skin health. We are committed to creating products that are effective, safe, and luxurious. Our mission is to empower individuals with skincare they can trust, backed by research, guided by transparency, and crafted with purpose