Chelure skincare FAQ: honest answers.

Chelure Skin Care is a Karachi-based skincare brand by Chelure (Private) Limited. We make four targeted formulas, two serums, a night cream and a moisturizer, and print the key active percentages on the label so you know exactly what you are putting on your face.

Yes. Chelure (Private) Limited is incorporated with the Securities and Exchange Commission of Pakistan (SECP), registered with the FBR and listed in the Dun & Bradstreet database (D-U-N-S). You can see the registration marks in our website footer.

Yes. Chelure is Halal certified and our certification mark is shown on our site. Certification is renewed every year.

The FDA does not approve cosmetic products. What it does is register cosmetic facilities under the Modernization of Cosmetics Regulation Act (MoCRA). Chelure is an FDA-registered cosmetics facility.

Yes. Aesthetic physicians received Chelure samples and shared their own experience in videos you can watch on our site. These are their personal opinions.

The Acne & Oil Control Serum, with 2% salicylic acid, 10% niacinamide, zinc PCA and neem extract, is made for oily, combination and breakout-prone skin. Pair it with the Hydration Moisturizer.

Yes, you need some moisturizer, because salicylic acid can dry the skin surface and dehydrated skin can look oilier. You can keep a non-clogging moisturizer you already use. If your current cream feels heavy or greasy in Karachi's humidity, our Hydration Moisturizer is a light, water-based, non-greasy gel (30% aloe vera juice, 3% cucumber, hyaluronic acid). Set A pairs the serum and the moisturizer.

The Brightening & Anti-Aging Serum, with 3% tranexamic acid, 3% kojic acid, AHAs and alpha arbutin, helps fade the look of dark spots and post-acne marks. Use it at night with sunscreen every morning.

The Brightness & Anti-Aging Cream, a night cream with encapsulated retinol, 3% palmitoyl pentapeptide-4, 2% glutathione and 3% kojic acid, helps smooth the look of fine lines and dullness.

The Hydration Moisturizer, a lightweight gel with 30% aloe vera juice, 3% cucumber extract, hyaluronic acid and peptides, hydrates without a greasy finish and suits every skin type.

Start with one product. Add it for two weeks to your current routine, a few nights a week, then decide. The Hydration Moisturizer is the gentlest place to begin.

Not on the same night. Pick one active per night (Acne Serum, Brightening Serum or Night Cream) and alternate nights. Use the Hydration Moisturizer morning and night.

Strong active ingredients can cause temporary dryness or irritation, especially at first. Patch test behind the ear or on the inner arm, start 2 to 3 nights a week, use sunscreen every morning and stop if you feel burning, redness or itching.

Salicylic acid (Acne Serum) and retinol (Night Cream) are generally avoided during pregnancy and breastfeeding. Please ask your doctor before using any active skincare product.

Skin renews over weeks, not days. Many people judge a product after 4 to 12 weeks of consistent use. Results vary, and we would rather tell you that than promise overnight change.

Yes. Brightening ingredients and exfoliating acids make skin more sun sensitive. Use broad-spectrum sunscreen every morning. It is also what stops dark spots from coming back.

A flat PKR 250 anywhere in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and every other city we can reach by courier.

Orders are delivered in 1 to 3 working days in Karachi and 5 to 7 working days across the rest of Pakistan.

Brightening & Anti-Aging Serum PKR 2,500, Brightness & Anti-Aging Cream PKR 2,999, Acne & Oil Control Serum PKR 2,450 and Hydration Moisturizer PKR 2,200. Offers and bundles change from time to time on this website.

Card payments are processed securely online. At checkout you will see the payment options available. If you need help placing an order, message us on WhatsApp and we will assist you.

Unopened products can be returned within 7 days of delivery. See our Shipping & Returns page and Payments & Refunds page for the full process.

Refund cases are reviewed within 7 to 15 days. If the review is decided in your favour, settlement is made within the next 15 days.

Email info@chelure.com or WhatsApp 0306-3638596, Monday to Saturday, 9:00 AM to 6:00 PM (PKT). You can also use the contact form on our Contact page.