Shipping & Returns

Chelure delivers across Pakistan for a flat PKR 250 per order: 1 to 3 working days in Karachi and 5 to 7 working days for the rest of Pakistan.

Delivery

• Delivery charge: a flat PKR 250 per order anywhere in Pakistan, whatever the order size.
• Delivery time: 1 to 3 working days in Karachi and 5 to 7 working days for the rest of Pakistan, from the day your order is confirmed. Working days are Monday to Saturday, excluding public holidays.
• Coverage: all major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Hyderabad, Quetta and Sialkot, and other areas reachable by our courier partners.
• Order tracking: once your parcel is dispatched we send you the courier tracking details by email or WhatsApp.
• Address accuracy: please enter a complete address and a working mobile number so the courier can reach you.

Returns

Because skincare is personal-care product, we can only accept returns of unopened, sealed products within 7 days of delivery.

• The product must be unused, unopened and in its original packaging with the seal intact.
• Contact us within 7 days of delivery on WhatsApp 0306-3638596 or at info@chelure.com with your order number and a short reason.
• If your order arrives damaged or is not what you ordered, send us photos within 48 hours of delivery and we will arrange a replacement or refund after review.
• Opened or used products cannot be returned for hygiene reasons, unless they arrived damaged or defective.

Refunds

Every return or refund request is reviewed as a case. Review takes 7 to 15 days. If the review is decided in your favour, settlement is made within the next 15 days. Full details are in our Payments & Refunds policy.

Need help?

WhatsApp 0306-3638596 or email info@chelure.com, Monday to Saturday, 9:00 AM to 6:00 PM (PKT).