Terms of Service | Chelure Skin Care

These Terms of Service govern your use of chelure.pk and your purchases from Chelure (Private) Limited. By using the site or placing an order you agree to them, together with our Privacy Policy, Shipping & Returns and Payments & Refunds policies.

1. About us and support

This website is operated by Chelure (Private) Limited, 305, Muneer Arcade, Block 19, Gulistan-e-Johar, Karachi, Pakistan (“Chelure”, “we”, “us”). Support: info@chelure.com | WhatsApp +92 306 3638596 | Monday to Saturday, 9:00 AM to 6:00 PM (PKT).

Complaint handling: every complaint is logged and acknowledged within 24 business hours, investigated within 2 to 3 business days and given a formal resolution within 5 business days where possible.

2. Eligibility

You must be at least 18 years old, or use the site with a parent or guardian, and able to form a binding contract under the laws of Pakistan.

3. Products and product information

We make every effort to show products, ingredients and percentages accurately. Colours on screen may differ slightly from the real packaging.
Our products are cosmetics, not medicines. They are not intended to diagnose, treat, cure or prevent any disease. Results vary between individuals.
Research references on this site describe studies of individual ingredients. They are not a claim that Chelure finished products are clinically proven.
Read the usage directions and cautions on each product page and on the pack. Patch test before first use.

4. Prices and orders

Prices are in Pakistani Rupees (PKR) and may change at any time without notice. The price at the time you place your order applies.
An order is a request to buy. We accept it when we confirm it. We may decline or cancel an order, for example because of stock, pricing errors, suspected fraud or an address we cannot deliver to, and will refund any amount already paid for it.
Discounts, offers and bundles published on this website or our official social media are for online customers only and are not valid in physical retail stores.

5. Delivery and returns

Delivery is a flat PKR 250: 1 to 3 working days in Karachi, 5 to 7 elsewhere. Unopened products may be returned within 7 days of delivery. See the Shipping & Returns and Payments & Refunds pages.

6. Acceptable use

You agree not to use the site for unlawful purposes, to submit false or abusive feedback, to attempt to disrupt or gain unauthorised access to the site, or to copy or scrape its content without our written consent.

7. Customer feedback

By submitting feedback you confirm it is honest and based on your own experience and you allow Chelure to publish it on this website and our social media. We review all feedback before publication and may edit for length or decline to publish feedback that is abusive, unlawful or unrelated to our products.

8. Intellectual property

The Chelure name, logo, product designs, photographs, videos, text and website are owned by Chelure (Private) Limited or its licensors and may not be copied or reused without our prior written consent. Chelure is the subject of a trademark application in Pakistan.

9. Limitation of liability

To the maximum extent permitted by law, Chelure is not liable for indirect or consequential losses. Our total liability for any claim relating to a product is limited to the price you paid for that product. Nothing in these Terms limits liability that cannot be limited by law, including your rights under consumer protection law.

10. Changes to these Terms

We may update these Terms from time to time. The version on this page applies when you place an order.

11. Governing law and disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan. Please contact us first so we can try to resolve any dispute in good faith. If it is not resolved, the competent courts of Karachi, Sindh, including any competent consumer court, have jurisdiction.